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Aliaxis goes digital to ensure optimum customer satisfaction
Published:  05 September, 2019
Aliaxis voicepick

As part of its drive to continually improve its customer service, Aliaxis has teamed up with BEC (Systems Integration) to create a bespoke software solution for the modernisation of its warehouse picking, order fulfilment and delivery logistics processes.

Following feedback from its customers and staff, Aliaxis has recently chosen to revolutionise its previous paper-based system for order picking, consolidation and fulfilment by going digital.

Working closely with BEC, the specialist provider of automated data capture solutions, Aliaxis has developed a bespoke voice-based and Electronic Point of Delivery (ePod) software solution. Rather than using manual paper pick lists, warehouse operatives are now able to easily follow instructions received through the voice-recognition wireless headsets and use unique product location identifier codes to accurately pick, consolidate and fulfil orders.

The new system also includes in-cab moblie devices that allow effective tracking and delivery of orders, and include signature capture.

Tom Hamlyn, Logistics Director at Aliaxis said: “Due to a previous lack of automation within our facility, both inside the warehouse, outside in the yard and during delivery, there was the potential for order errors to be experienced.

“BEC developed the software in direct partnership with our warehouse operatives, and put tailored solutions in place to eradicate any bottlenecks or other occurring issues.”

Since the implementation of the new software, Aliaxis has benefitted from improved customer satisfaction levels and better delivery accuracy.

Tom Hamlyn commented: “The dashboards that we now have access to offer improved visibility for customers and also provide management staff with details of the daily warehouse workload and order fulfilment information, enabling us to effectively track and monitor orders and deliveries. The new system has also significantly helped our operatives with their day-to-day tasks, making their job easier, more streamlined and with improved order-picking accuracy.”

For more information, please visit: www.aliaxis.com or www.marleypd.co.uk.