Builders' Merchants News
Customer Service Administrator - West Midlands
Published:  17 August, 2018

Vacancy Number: 3458

Location: West Midlands - B73

Salary: Negotiable + excellent benefits

Our Client is an established award-winning supplier of natural stone and external porcelain tiles, located in the West Midlands. Established in 2008, they are a supplier to both builder’s merchants within buying groups and independent stockists alike. Due to continued success our Client has an exciting vacancy within the company, an opportunity to be part of an ever-growing team
in a fast-paced environment.

Our Client is seeking a Customer Service Administrator to assist the sales team and yard staff with administration and general office duties. The successful candidate will be local to the company, have experience within an office setting (though training in specifics can be provided) and be competent in using Microsoft Office packages. Exceptional customer service will be of the upmost priority to the candidate – they will be able to monitor and keep regular contact with the customers, carry out courtesy calls, and as a varied role, they will be eager to assist in duties that may deviate from their job title when needed.

An overview of the position duties:

  • Answer incoming sales calls, process sales orders from receipt through to delivery, finding ways to upsell at each opportunity.
  • Cross check colleagues’ orders, pro-formas, and raise any issues to ensure processes operate smoothly.
  • Be aware of monthly sales targets and working towards hitting these goals.
  • Work hand in hand with yard staff to ensure they have timely and accurate paperwork for orders.
  • Liaise with and build on existing relationships with customers, maintaining a fun and friendly but professional rapport.
  • Deal with objections and grievances from stockist clients and end user customers, establishing issues and working alongside office staff to reach a resolution all can be content with.

Essential requirements:

  • An excellent knowledge and understanding of various IT programmes to include Microsoft Office Word, Excel and Outlook. A willingness and capability to learn and be trained in our in-house operating systems is also crucial.
  • The ability to work without direction supervision (following training). Smart appearance, good literacy and numerical skills and a flexible attitude towards work are imperative.
  • The ability to work as part of a team within the office; communicating with colleagues both in the office and outside of it in all areas, from importation and shipment of products to maintaining contact with external sales reps and managers.
  • First-rate organisational skills to stay punctual and co-ordinated with regards to workload, particularly considering the peak landscaping season and our customer’s requirements.
  • A confident, attentive and sociable phone manner with all capabilities to handle more complicated calls, including giving technical information (with training).
  • Experience in sales, customer service and an office environment.

Preferable qualities and attributes:

  • Own transport
  • Some knowledge of the landscaping/building industry or experience in a builder’s merchants or supplier of natural products

To apply or to find out more:
Consultant Angela Adams
Tel No 01234 826450 Ext 3